PARTNERS

home > partners

HighPoint Solutions, a premier provider of specialized IT services, is an inaugural Veeva Systems partner with proven experience providing implementation services and managed services to Biopharma companies. Since 2000, HighPoint has been delivering competitive advantage through customer relationship management (CRM) and account-based selling implementations.

Combined, HighPoint and Veeva offer clients an end-to-end solution for CRM including software, implementation services, help desk, asset management, and application support.

Implementation Services
HighPoint recognizes the importance of a successful project implementation and utilizes an innovative methodology to enable parallel implementation work streams. Our philosophy encompasses the characteristics of rapid software development and is based on the following project characteristics:

• Iterative: Constant review and incorporation of valued changes
• Value Focus: Focus on business issues and key drivers to deliver rapid time to value
• Adaptive: Fluid design to ensure the highest priority requirements are addressed

Our team of industry-focused consultants has been involved in more than 400 successful CRM application implementations. Each of our consultants has a deep understanding of a variety of sales & marketing applications, as well as specialized business operations expertise. With an unmatched knowledge of the VBioPharma application, we operate deftly in Veeva’s proven rapid iterative environment to ensure customer success.

Help Desk and Asset Management
Our team provides support services to a wide range of biopharma companies today from initial commercialization to 1000+ sales forces. Our clients benefit from:

• Dedicated, direct 800 numbers and assistance
• Track record of resolving 85% of issues during the first contact
• Weekday and weekend support
• Next day turnaround for lost or broken equipment reported by 3PM Eastern
• Remote diagnostics for real-time support

Application Support
HighPoint’s managed services team supports our client CRM solutions from small configuration changes to report generation and data loads and extracts. We tailor each support engagement to meet your needs.