MANAGED OUTSOURCING

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Everyone knows the rationale for outsourcing - give specific tasks to experts so that you can concentrate on your core business. The benefits are cost savings and enhanced operational efficiency. HighPoint's managed outsourced services are often the ideal solution to offer these benefits.

HighPoint Solution's proven, high-value managed outsourced offerings include the following services:

• Help Desk / Asset Management / Hardware Services
• Managed Hosting
• Application Management
• Training / Documentation Services

HighPoint Solutions offers a fully-customizable Help Desk support environment, which easily integrates with its Asset Management / Hardware Services offering.

HighPoint's Help Desk solutions offer:

• Flexible Hours of Operation
• Multi-Tier, Multi Level Support
• Dedicated / Shared Staff
• Support of Various Hardware and Software
• Custom Reporting
• 24 x 7 Access to Statistics Online
• Flexible Pricing Options

HighPoint's Asset Management / Hardware Solutions incorporate:

• Inventory Management
• On-Site / Off-Site Hardware Repair (Various Models)
• 24-Hour Replacement Turnaround

Through state-of-the-art hosting facilities and its network engineer support staff, HighPoint Solutions ensures the security and availability of your data. HighPoint Solutions provides hosting support to various platforms including:

• ERP (SAP, Oracle, PeopleSoft)
• CRM (Siebel, SAP, etc.)
• Contract Management (i-Many, ModelN, etc.)
• Incentive Compensation (Incential, Callidus, etc.)
• Custom Applications (Web Applications & Portals)

HighPoint's administrators also serve as expert consultants to assist your company with the following:

• Disaster Recovery Preparation
• Network Security Planning
• Remote Network Monitoring
• Compliance Assurance

HighPoint Solutions offers cost-savings solutions to manage your company's IT environment, including applications and resources.

HighPoint's application management solution includes:

• Resource Planning and Management
• Software Upgrades and Maintenance
• Client Access to Online Resources
• Service Level Management
• Performance Monitoring

HighPoint Solutions stands behind both its solutions and its exemplary customer service record of project success and client satisfaction. Those statistics are derived from HighPoint's concept that the solution is not complete simply once the solution is delivered, but once the knowledge behind the solution has been transferred.

HighPoint Solutions offers the following training and documentation features:

• Development of All Training Materials
• Curriculum Design
• Train-the-Trainer
• Delivery of Training Utilizing Different Platforms
• Instructor Led Training
• Web-Based Training (WBT) and Computer-Based Training (CBT)
• Media Center